Out-of-office queue's calls report

[sanch6]

Hello,

I haven't been able to find out if there's a builtin report for calls from a queue made outside of business hours.

Is the only way to filter the entire call log, export it as a CSV file, and work from there?

Thanks for your help

 

[Alejandro_3CX]

Hello,

I haven't been able to find out if there's a builtin report for calls from a queue made outside of business hours.

Is the only way to filter the entire call log, export it as a CSV file, and work from there?

Thanks for your help

Hi @sanch6 yes that is the correct way, you may filter the call log to the queue and set the range of hours.

 

[sanch6]

Hi @sanch6 yes that is the correct way, you may filter the call log to the queue and set the range of hours.

Hi @Alejandro_3CX, thank you, I will pass this on to the client.

 

[VoIPTools]

I have the ask the question "why would you send callers to a queue outside of business hours?" It seems to me the proper way to handle this is to have the calls routed somewhere else outside of business hours so the caller gets an appropriate message explaining that the office is closed. Then you can run call reports based on the after-hours destination extension.