Out of Office routing - How to keep the menu option voicemails the same as In Office Routing?

[Michelle Dinh]

I set my inbound office hours under Inbound Rules. For "Destination for calls outside office hours", it shows I can only choose a voice mailbox for one extension.

I want to be able to set it to the voice mailbox for the extension of the menu option that the caller choose, so the voicemail does to the correct department.

Example, for OUT OF OFFICE HOURS
Press 1 - Department 1, send to voice mailbox for Department 1
Press 2 - Department 2 , send to voice mailbox for Department 2

Please help!

 

[Saqqara]

Create another Ivr for ‘out of office hrs’ and route calls to the correct voicemail.

On the incoming inbound rule, select extension and point to this new ivr

So on the system you will have two ivr

https://www.3cx.com/docs/manual/ivr-digital-receptionist/