Solved Outbond Rule for manual selection outgoing trunk ?

[itgs]

Could you help me to understand how can configure an outbound rule to permit manual selection of a specific outgoing trunk, adding a code prefix to number, from a specific group of extensions ?

I tried to add *001 before the number , and configure the rule removing first 4 digits, but 3cx notify that the code is not valid.

I tried other code with *XX but don't work.

Thank you for help

 

[sip.bg]

You can use codes like *8x for manual selection in outbound rules (omitting 3 digits), but you can't use these prefixes in forwarding or DID rules (they do not accept codes starting with * in version 15/15.5, must start with digit 0-9).

 

[itgs]

Thank you for your reply.
I tried to use *81 , like you suggested, but 3CX reply with following audio message : "Progam code incorrect".

My 3CX is V15.5

Thank you

 

[sip.bg]

This is strange, where are you getting this audio message -- probably your voip provider is playing it. It's not the 3CX PBX.
You must delete 3 digits, i.e. the '*81' from the number dialed, e.g. *810123456789 and to pass only 0123456789 to the provider.

Try using prefix like '98' instead and delete 2 digits, dial 980123456789.

 

[leejor]

Do you already use "9" as an outside prefix? If so, then keep it simple, use an "8", or a "7" (unless there is a conflict with extension numbering), to route out via a second or third trunk group.

 

[itgs]

Finally I discover the reason of my issue !!

There was an outbound rule, using an extensions Group including the extension I'm using for test, that was placed before the rule I created.
I did not noticed it.

Thank you to everybody for support and sorry for mistake.

 

[YiannisH_3CX]

Glad to hear the issue is resolved and thank you for sharing your solution