Outbound call rules & auto attendent

[jstevens]

Hello-

I am trying to get the system setup for evaluation and possible larger scale use. We have a linksys SPA3102 & 1 Grandstream phone. There are two main problems. First when a call comes in, the phone system sees it but doesn't pick up. It rings three times, I can hear a click like it has been picked up, then just dead air.

The other issue is outbound calls. I am fairly certain this is a outbound rule issue but can't seem to figure it out. Here is the info from the server status screen:

07:24:02.156 StunClient:rocess [CM115002] STUN resolved external IP=65.37.16.38:60198 by server 194.221.62.209
07:16:57.984 StratInOut:nHangUp [CM104007] Call(29): Call from Ext.100 to 999 has been terminated by Ext.100; cause: unknown
07:16:26.453 CallLegImpl:nConnected [CM103001] Call(29): Created audio channel for Ext.100 (192.168.254.2:5004) with Media Server (192.168.254.5:7102)
07:16:25.578 CallConf:nIncoming [CM103002] Call(29): Incoming call from 100 (Ext.100) to sip:[email protected]:5060
07:14:00.015 CallConf::Rejected [CM103005] Call(28) is rejected: Not Found
07:14:00.015 StratInOut:nCancel [CM104008] Call(28): Call from Ext.100 to 9 terminated; cause: 404 Not Found; from IP:192.168.254.251
07:13:59.937 CallConf:nIncoming [CM103002] Call(28): Incoming call from 100 (Ext.100) to sip:[email protected]:5060
07:12:32.781 CallConf::Rejected [CM103005] Call(27) is rejected: Not Found
07:12:32.781 StratInOut:nCancel [CM104008] Call(27): Call from Ext.100 to 92336040 terminated; cause: 404 Not Found; from IP:192.168.254.251
07:12:32.703 CallConf:nIncoming [CM103002] Call(27): Incoming call from 100 (Ext.100) to sip:[email protected]:5060


Thanks in advance!
JS

 

[RobLloyd]

First of all - welcome to 3CX!

1) Not sure yet...

2) Create an outbound rule with a transform mask of "r". This will remove the 9 from going out to the PSTN line which could be causing your 404 error.

 

[jstevens]

Thanks for the quick reply. I tried changing the rule. Here is what I have in it:

Name: Outbound
Calls starting with: 9
Calls from extensions: 100
VOIP Gateway: Lynksys
No B/U rule
Transform Mask: r

The display on the phone iteself gives me a 404 message.

Thanks!
John

 

[RobLloyd]

Try taking out the "calls starting with 9"
You need 9 to dial out on any line, so you just need to strip it off in the transform mask.

Thanks for the quick reply. I tried changing the rule. Here is what I have in it:

Name: Outbound
Calls starting with: 9
Calls from extensions: 100
VOIP Gateway: Lynksys
No B/U rule
Transform Mask: r

The display on the phone iteself gives me a 404 message.

Thanks!
John

 

[jstevens]

Still not going. Here are the server entries. It looks like the call is looping around.

08:19:27.609 CallConf::Rejected [CM103005] Call(31) is rejected: Not Found
08:19:27.609 StratInOut:nCancel [CM104008] Call(31): Call from Ext.100 to 2336040 terminated; cause: 404 Not Found; from IP:192.168.254.251
08:19:27.531 CallConf:nIncoming [CM103002] Call(31): Incoming call from 100 (Ext.100) to sip:[email protected]:5060

 

[archie]

Thanks for the quick reply. I tried changing the rule. Here is what I have in it:

Name: Outbound
Calls starting with: 9
Calls from extensions: 100
VOIP Gateway: Lynksys
No B/U rule
Transform Mask: r

The display on the phone iteself gives me a 404 message.

Thanks!
John

Make highlighted settings empty (remove 100 from it).

 

[archie]

Oh, sorry. When I looked carefully to IPs, I have noticed, that 404 response has come from Linksys gateway. So, check its dial plan. It looks like it doesn't accept 2336040 as a dial number.

 

[jstevens]

Thanks for the feedback...

Here is the dial plan from the Linksys:

(*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

I downloaded the SPA3102 instuction manual for the 3CX and have been going throuh line by line and noticed that the software version I have on the Linsys is 3.3.6(GW) whereas the manual has 5.5.1 (GWa). Could that have anything to do with it? I've noticed that there are a few items missing in my version vs. the manual.

 

[RobLloyd]

Here is the dial plan I was using on the SPA-9000:
([09],[3469]11S0|[09],<:1203>[2-9]xxxxxx|[09],<:1>[2-9]xxxxxxxxxS0|[09],1[2-9]xxxxxxxxxS0|[09],011xx.|[09],xx.|[1-8]xxx)

Thanks for the feedback...

Here is the dial plan from the Linksys:

(*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

I downloaded the SPA3102 instuction manual for the 3CX and have been going throuh line by line and noticed that the software version I have on the Linsys is 3.3.6(GW) whereas the manual has 5.5.1 (GWa). Could that have anything to do with it? I've noticed that there are a few items missing in my version vs. the manual.

 

[jstevens]

Hello again. I tried the new dialing pattern and it looks like it is trying to route evey call to another extention rather than an outside line. Here are the server status notes:

07:44:58.703 CallConf::Rejected [CM103005] Call(36) is rejected: Not Found
07:44:58.703 StratInOut:nCancel [CM104008] Call(36): Call from Ext.100 to 2336040 terminated; cause: 404 Not Found; from IP:192.168.254.251
07:44:58.625 CallConf:nIncoming [CM103002] Call(36): Incoming call from 100 (Ext.100) to sip:[email protected]:5060
07:44:48.718 CallConf::Rejected [CM103005] Call(35) is rejected: Not Found
07:44:48.718 StratInOut:nCancel [CM104008] Call(35): Call from Ext.100 to 3360 terminated; cause: 404 Not Found; from IP:192.168.254.251


Thanks again for any suggestions.