Outbound Caller ID not showing DID/Ported number

[r3dant2009]

HI
outbound called ID not showing the correct number, still show main trunk number and not DID/ported number.

changed the extension outbound called ID, changed the trunk caller ID. but when calling a cell number still show main trunk number.

i did go trough previous posts and played around with the outbound parameters but still no luck. anyone that can assist?

regards
jaco

 

[JohnS_3CX]

Hi Jaco,

You can confirm if your settings applied by running a capture and seeing what you send to the provider during an outgoing call.

However, if you are sending the correct ID and the provider does not honor it, you may have to talk to them and sort it out.

 

[leejor]

There are several places in the outbound options, for the trunk, that will choose from where the outbound CID is taken. ...but check with your provider, and with what you are sending (as suggested above), before attempting to make any changes as these may/will affect all calls over that trunk group.