Outbound caller Id

[Andy Veal]

Hello,

We have a number of inbound DDI'S for different regions.

At the moment all our calls go out with the same outbound caller ID configured in the trunk settings.

What I would like to do is have different rules for each region so when a call is made it displays the outbound ID for that region.

There doesnt seem to be a way to do this under outbound rules and I can only see options to configure outbound caller id's for extensions.

Is there any way around this? or do I need to set up multiple trunks?

Thanks
Andy V

 

[eddv123]

Hi Andy,

You could try splitting your trunks, then you can have a different ID per department using the Trunks outbound DDI possibly.

Alternately perhaps try looking at the caller-id manipulation tool from VoIP Tools, it will offer you more flexibility in this area: https://www.voiptools.com/product/3cx-caller-id-new/

 

[Andy Veal]

we have just the 1 trunk, can i set up multiple profiles for the same trunk with the same ID?

 

[eddv123]

I guess it may depend on your provider, if you have a block of public DDI's and they are registration based then I cannot see a problem doing this. I have certainly done it before.

 

[Andy Veal]

what about the CID rules under the trunk, https://www.3cx.com/docs/cid-reformatting/

 

[jed]

Hi
Have a look at this idea, and vote for it...
https://www.3cx.com/community/threads/ability-to-set-a-caller-id-for-outbound-calls.42840/

 

[Andy Veal]

Thanks Jed will definitely vote for this.

so is this currently no possible under the CID rules?

 

[jed]

Hi @Andy Veal
If you had several SipTrunks, then it vould be possible to use the OutBound Caller ID from each Trunk, and you could handle this by your OutBound Roule.
or
If you change the OutBound CallerID on your Extension, however, then you would have to change extension for each outbound call, depending on which region you would call, which I dont expect will work in real life..

Some SIP providers do allows you to register the SIP Trunk as a IP based SIP Trunk, and at the same time that you can register the same trunk several times. In this case it will work as if you have several SIP Trunks, but this functionality depends on your SIP Provider.

- and to answer your Question, NO

 

[Andy Veal]

thanks Jed,

We have 1 trunk and its an account based registration. I am reading the CID rules documentation at the moment and will try to configure it that way.