outgoing calls stopped working

[ronenba]

I am using 3cx on the cloud Version 20.0 Update 7 (Build 1019 Beta), something started last Friday, cannot make outgoing calls

1. sip provider VoIP.ms
2. i have a few PBX with the same provider all working fine
3. i can receive incoming calls to the 3cx
4. outgoing calls ring once, then on the 3CX app, getting recovering
5. i checked the event logs getting
Warrning : 12294 : Call or Registration to Ronen Test has failed. sip:[email protected]:5060 replied: 403 Forbidden; from IP:208.100.60.61:5060


*** i do not have sip trunk vancouver2.voip.ms *** i do have 2 sip trunk from Toronto (dns is toronto not vancouver)

how do i resolve this issue as no outgoing calls

 

[ronenba]

i decided to add a new trunk with vancouver2.voip.ms and still doesnt work

 

[ronenba]

i removed the third sip trunk vancouver

Now I can dial out, but it is using 2 lines at the same time, meaning I am dialing to IVR on another PBX, choose option 2, the call is being redirected, but at the same time dialling, like an echo

 

[ronenba]

It looks like the 3CX is creating simultaneous 2 outgoing calls at the same time

 

[ronenba]

as soon as the other side ring the 3cx makes a second call

 

[KyriacosS_3CX]

Hello,

1. Reach out to Voip.ms, ask what are they seeing, if the calls are in any way wrong.
2. Run Debug log and/or packet capture. See how the problem calls are showing up in there.

Beyond these, how are your outbound rules? Do you have some type of failover? Are you sure you are not sending calls via a Bridge?


Best,
KS.

 

[ronenba]

may you advise how can i run Run Debug log and/or packet capture?

 

[ronenba]

something happened to all my 3CX pbx, none of them had ability to make outgoing calls, started on friday, any update on 3CX cause that?

i never need to make changes within the PBX. Yesterday I was till 5 am to resolve this issue, this morning another customer had issue dialing out, and a third one could not make or receive calls ( and no it is not voip.ms issue,)

 

[paulodagraca]

Hello @ronenba,

What type of 3CX servers do you have?
(Free, at 3CX, own VPS, on-premise)
What is the software version of the 3CX?
Did you update the 3CX?
How many sip-trunks are you using?
Are you using any 3CX Bridges?

To the errors happenig, what is the SIP error? Anything in the Event-log?
Did you find the CAPTURE on the Admin - Dashboard?

Any other extra information to what is hapening?
Like department sepporation, country block, ip blacklist.
"Just not working", can mean many many things.

Paulo

 

[KyriacosS_3CX]

something happened to all my 3CX pbx, none of them had ability to make outgoing calls, started on friday, any update on 3CX cause that?

i never need to make changes within the PBX. Yesterday I was till 5 am to resolve this issue, this morning another customer had issue dialing out, and a third one could not make or receive calls ( and no it is not voip.ms issue,)

Check with your SIP provider - do they require that you whitelist PBX IPs? Perhaps this is a recent change on their end.