Paging Delay

[Phil OE]

Hello,
At times we are experiencing about a 10 second delay in paging between beeps. Other times it is right away. Is there anyway to fix this?

 

[leejor]

Are the calls originating from the same location (set)? I would look over the Activity Log and compare a call with no delay, to one with a delay. What is different?

 

[Phil OE]

They are all originating from the Receptionist. We are running a Snom PA1. It seems to get worse from my point of view when more people are on the phones and they have paging going through their phones.

 

[leejor]

If there is a delay being introduced somewhere, the Activity Log should show where it is happening, which might provide a clue as to why.

 

[Phil OE]

Im having trouble finding this activity log, you mentioned.

 

[leejor]

The first link is a bit outdated , for version 14, (which really should be updated), along with a more recent page dealing with logs in general.

https://www.3cx.com/blog/docs/3cx-server-activity-log/

https://www.3cx.com/docs/collecting-logs-for-3cx-support/

 

[YiannisH_3CX]

Im having trouble finding this activity log, you mentioned.

The Activity log is located on the Dashboard of the management console. There are different logging levels that will provide more details. I would not recommend leaving Verbose enabled for prolonged amounts of time as it is CPU and HDD demanding.

 

[Phil OE]

Still have not seen anything or understood whats in my activity log that would trigger a major delay in the system.

 

[craigreilly]

You say its worse when folks are on the phone (makes me thinkExtension based Paging) and you mention a PA1 (which makes me think Multicast).

How is the Paging configured?
As a call to EACH extension - or as MULTICAST?

 

[Phil OE]

Yes it is configured to show as a call to each ext. I have to manually add the exts to the paging group we have configured within 3cx under Digital Receptionist.

 

[craigreilly]

Depending on how many handsets I have seen this issue.
Multicast is the way to go if you are on the same LAN for all devices.

 

[Phil OE]

I dont know if multicast would work with our setup since we have a different buildings linked together via a p2p with comcast. I would be nervous about changing paging setup for one building with this issue compared to all 3 buildings with different snoms.