Hello! I'm trying to switch which prompt set a specific Paging Ring Group uses.
I'm trying to lower the volume of the Beep which is a sound in the prompts. I've created a separate prompt set with the quiet beep and I've confirmed by setting an extension's voicemail to use that prompt set that it worked and the beep is quieter.
I assumed that if I created a department, added the Ring Group to that Department, and set the Department's prompt set to the Quiet version, it would use that prompt set, but it doesn't seem to.
That leaves me with the question, how does the Ring Group determine which prompt set to use? The user that pages the ring group? The prompt set of the Department that the "agents" are in? Does it just use the system prompt set that is in settings, no matter what?
I could probably do some rigorous testing to figure this out but I'm hoping you all have a quicker answer.
I'm trying to lower the volume of the Beep which is a sound in the prompts. I've created a separate prompt set with the quiet beep and I've confirmed by setting an extension's voicemail to use that prompt set that it worked and the beep is quieter.
I assumed that if I created a department, added the Ring Group to that Department, and set the Department's prompt set to the Quiet version, it would use that prompt set, but it doesn't seem to.
That leaves me with the question, how does the Ring Group determine which prompt set to use? The user that pages the ring group? The prompt set of the Department that the "agents" are in? Does it just use the system prompt set that is in settings, no matter what?
I could probably do some rigorous testing to figure this out but I'm hoping you all have a quicker answer.
