Park and forwarded calls CID

[engin411]

Hello, We use call forwarding to cell phone, and separately, we use shared park a lot. 3CX v12.

1. I have my cell number entered in my extension, and my extension is set to forward calls if no answer after 10 seconds. This works, but it shows the company's main DID as CID on my cell. I'd like it to show the caller's CID, but I'm not sure where to start to accomplish this. Also would like the option of setting a custom CID based on rules ("if call is received from x05, send "THIS TEXT" as the CID).

2. When a call is originally received on our main DID, CID works great. When we park that call in a shared park slot, then another worker picks up the call, the CID shown to that 2nd worker is simply SP1, SP2, etc. How can I set the CID to persist for that inbound call, no matter where it's routed?

TIA.

 

[craigreilly]

I know this should work for forwarding calls to mobile (as long as your provider supports it, ie: VoIP).
Select VOIP Provider, Outbound Parameters,
From user part - select "OriginatorCallerID"

What phones are you using on your system? I am using Yealink and Grandstream both and Shared Park (SPx) continues to show the proper caller ID.

 

[engin411]

I'm not at work at the moment, but look forward to trying your suggestions tomorrow.
All phones are Yealink T46G.

 

[craigreilly]

I tested between yealink t46 and grandstream 2160 and shared park CID was working... The t46 is provisioned with default template...the 2160 is manually configured.