Patton SN34XX Outbound Routing

[pmterp]

Hello,
1) I understand 3CX does not have this functionality built in/support this setup
2) I know others have asked about directing outbound calls to specific lines on a Patton, I believe this is a bit more complex than the previous info provided would help with.

I have a client that has POTS lines from 2 different provides, one they use for local calls (7 lines), the other for long distance (2 lines), besides their SIP trunks.

I'm trying to find a way, if possible, for the lines to be grouped so that the client doesn't have to select a specific line for each outbound call.

I'm thinking this could be done by having the user prefix the number with a digit or by having the Patton direct the call to the correct group based on the number of digits dialed.

Idea 1 Example: If the client prefixes the dialed number with a 9, 3CX strips the first digit and then routes the call to the Patton gateway, Patton starts at line 0 and checks for an open line up to line 6. If the client prefixes the dialed number with an 8, 3CX strips the first digit and then routes the call to the Patton gateway, Patton starts at line 7 and if busy uses line 8, if available.

Example 1: If the client dials a 7-digit number, 3CX routes the call to the Patton gateway, Patton starts at line 0 and checks for an open line up to line 6. If the client dials a 10-digit number, 3CX routes the call to the Patton gateway, Patton starts at line 7 and if busy uses line 8, if available.

Do any of our more experienced Patton users know if either of these options are feasible?

 

[leejor]

Gateways generally come in two varieties. One type allows a prefix that can be used to specify which member of a trunk group, the call is to go out on. I don't believe that the Patton is that type, but I may be wrong. For what you are trying to achieve, the gateway would have to be "split" into multiple trunk groups. 3CX would have to have multiple groups. The selection of which trunk would be determined by the port used at the gateway.

I suspect that a gateway with multiple trunk groups is going to require a customized template, or manual provisioning. Others, may have done just that, with that particular model, and may have something available,

 

[eddv123]

I suspect that a gateway with multiple trunk groups is going to require a customized template

Agreed, normally a customized template or manual configuration is required. Contact Patton support who will be able to assist with this - they are very helpful and know their products well.

 

[eddv123]

Also, something I missed here - can you confirm the model number you are using - SN34xx does not exist in the standard VoIP gateway range: https://www.patton.com/voip-gateway/

Unless of course you mean the 43xx IP channel bank (16, 24 & 32 port) devices.

If you are these are un-supported by 3CX and to adapt will first require you to customize the template. This can be done quite easily by taking an SN 411x FXO template and adding ports - the breaking of the ports will need to be done on top of this.

For a bit of additional reading I found this website also with some sample FXO configurations, where there is nothing exactly as you want there is some good reading if you want some understanding of how custom templates work for Patton gateway devices:

https://sipfoundry.atlassian.net/wi.../491551/Patton+Gateway+Configuration+Examples

 

[pmterp]

Thanks for the replies. It is a SN4312 (not 3412) sorry about that.
I have reached out to Patton and was surprised how helpful they have been.
Once I have the solution, I'll share in case it can help someone else in the future.

 

[eddv123]

Yes 12 port channel bank, they are good units but unfortunately not supported by 3CX.

Patton have a good level of knowledge on their own products and 3CX so I am confident they should be able to solve this for you - provide the solution to the string if you get time also