PIN for incoming calls

[Dmitrypuffin]

Hello,

We have support number where only users from authorized companies can receive support.
Is there possibility to enable and maintain PIN that user should enter before he is connected to agent? If yes, how can I do that?

Thank you in advance!

 

[eddv123]

Hi @Dmitrypuffin

Maybe look at the call flow designer for this application, I believe there is an example in this link:
https://www.3cx.com/docs/manual/call-flow-designer-manual/

See " Validation using External Data Sources".

 

[YiannisH_3CX]

Hello @Dmitrypuffin

As mentioned above this is possible using the Call Flow designer. You will need to design your own call flow that will enable you to ask the callers for a PIN before connecting them to support.

 

[leejor]

Depending on how may customers you have, (or how many PINs you plan on giving out), you could also have calls go to a digital receptionist..."thank you for calling XXX company support, please enter your customer number"...which would then take them to a dummy extension, then on to a queue or ring group. Several customers could use the same number. Granted a a random number may reach someones extension in error, but most people will be discouraged if they think they have to enter some sort of a code.

As I say, not ideal for a large scale implementation.