Play oldest voicemail first

[Michael Morgan]

Is there a way to configure the voicemail to play the oldest message first? I have a client that would prefer to hear the oldest first.

 

[leejor]

This question has come up a number of times...
https://www.3cx.com/community/threads/voicemail.51575/
https://www.3cx.com/community/threads/voicemail-order-of-messages-during-playback.33274/
https://www.3cx.com/community/threads/reverse-sequence-of-voicemail-playbacks.43248/

 

[Michael Morgan]

I saw that, I was just looking for something a little more recent than 2016. Thanks for the help, I will tell my client it cannot be done.

 

[Alphabetic]

Yes!

you tell them to log in to the webclient and they can play them in any which way they like.

 

[Michael Morgan]

Yes!

you tell them to log in to the webclient and they can play them in any which way they like.

Which would be awesome if they had a computer to do that with. Unfortunately not everyone has the same work environment you do.

 

[Evolute IT]

Which would be awesome if they had a computer to do that with. Unfortunately not everyone has the same work environment you do.

Ok, simple question because I am curious: why do they work with a deskphone but no computer? What's the job they're doing?

99% of jobs require a PC today.

 

[Michael Morgan]

Ok, simple question because I am curious: why do they work with a deskphone but no computer? What's the job they're doing?

99% of jobs require a PC today.

This phone is located at a nurses station in a medical office. Why is there no PC there? I honestly have no idea, but these are the parameters I was given to work with.

 

[Evolute IT]

This phone is located at a nurses station in a medical office. Why is there no PC there? I honestly have no idea, but these are the parameters I was given to work with.

I would try to explain that to the customer if they really want to play oldest first, then make them aware that they need a PC and the webclient. However, the Webclient brings more than just the voicemails!

 

[Michael Morgan]

I would try to explain that to the customer if they really want to play oldest first, then make them aware that they need a PC and the webclient. However, the Webclient brings more than just the voicemails!

We are hoping they will hire an actual receptionist some time soon. We have explained the options they have for this and are hoping they realize that if they have this many voicemails backing up and it is causing them to receive poor customer service reviews, that creating a job for this could actually help them.

 

[Evolute IT]

We are hoping they will hire an actual receptionist some time soon. We have explained the options they have for this and are hoping they realize that if they have this many voicemails backing up and it is causing them to receive poor customer service reviews, that creating a job for this could actually help them.

I wish you the best on that! Some companies don't understand what a poor service can do to their business. I hope they do!

 

[Alphabetic]

You could also get them a cheap tablet to give them the ability to get at their voicemail and call logs. Or a mob to run the 3CX app.