"Please hold while I transfer your call..." now gone in 15.5?

[santiagon]

I've seen a lot of threads from people looking to remove the "Please hold while I transfer your call" prompt upon transfer, and it appears to be gone in 15.5. But I kinda miss it, and wonder if there's a way through either modifying an XML file or the web UI to reinstate its presence? Has anyone run into this before?

root@3cx01:~# dpkg --list | grep 3cx
ii 3cxpbx 15.5.15060.6 amd64 3CX PBX

Thanks!

 

[YiannisH_3CX]

Hello @santiagon

Please note that the prompt has been removed since SP5 and the behaviour of the PBX has changed so even if you place the prompt back into the system it will not play.
You could have a second IVR play the message however and then immediately transfer the call to the desired destination.

 

[Marty Sabel]

Is there a way to play the message when a caller dials an extension #

 

[leejor]

Is there a way to play the message when a caller dials an extension #

Under what circumstances? If a call, to an extension is forwarded, then then caller should not even be aware it is happening.

 

[Marty Sabel]

When callers call our main number they reach a Digital Receptionist and dial an extension at that time.
(IMO: the playing music on hold confuses the caller even more without the Message "please wait while we transfer your call"

 

[leejor]

So you want the feature to be available, perhaps brought back as an option (toggle on or off), for calls transferred by a digital receptionist. Perhaps a request, in the Ideas forum, is in order?