Poly (formerly Plantronics) headset call control support with 3CX works

[lcollins]

Hi All,
I tested button call control (RCC - remote call control) with a wider set of Poly headsets with the 3CX Windows Client, Version 16.3.0.179 and Plantronics Hub version 3.20. The test included inbound call: headset rings, answers, ends, outbound call: headset activates, ends.
I had success with the all the products I tried: Legend UC + BT300*, Calisto 3200, Savi W740*, Savi 8220 UC, Focus UC + BT600, Voyager 4245 Office. Given these test results it would suggest that any Plantronics Hub supported headset will provide call control with 3CX. See the full list here: https://www.poly.com/gb/en/support/downloads-apps/hub-desktop . There was one occasion where a test initially failed: I then checked Hub > Settings > Softphones, scrolled to bottom and the Softphone called "COM Session" had disappeared. I quitted and restarted 3CX and then it re-appeared, and headset call control started to work again. So there could be a resilience issue with the integration. *(NOTE: Legend UC is an end-of-life product. The replacement is Voyager 5200 UC. Savi W740 is an end-of-life product. The replacement is Savi 8200 Series / Voyager 5200 Office).
Thanks,
Lewis Collins
Poly

 

[lcollins]

Here are some other findings you may find useful:
--
NOTE *IMPORTANT STEP*: Enable Plantronics support in 3CX
by selecting the Plantronics device, as follows:
3CX > Click the ... > Audio Options
E.g. Select Microphone: BT300, Speaker: BT300

NOTE: If Plantronics Hub is started second, it is necessary to restart
3CX Client.
Check in Hub > Settings > Softphones, scroll to bottom.
You should see 2 SDK-Enabled Softphones called:
COM Session
3CXPhoneForWindows
The presence of these indicates the 3CX Phone has connected to Plantronics Hub.
NOTE: This will already be the case at initial login because when 3CX Client
first connects to Plantronics Hub COM API, it will start Plantronics Hub as required.

NOTE: There is no 2-way mute sync, mute is not syncronised between 3CX and headset,
so this was not included in tests.