Solved Polycom VVX Template Update - Bug found and fixed

[Spire-Jon]

Hi All,

This is more a submission of a fix to the guys at 3CX but recently we had a system where users were using USB headsets with the VVX series and all phones weren't saving the headset volume for each call. This was a pain to fix as I could see the following flag in the template set to 1 which should persist the headset volume:

voice.volume.persist.headset="1"

However, it still wasn't working. I found however, if I navigated to the phone, exported the config, added the following line and importing the config back onto the phone, that all USB headset volumes were being saved for each call. Please note that you have to export all within the config, and each phone has to be its own config that you exported as it comes with provisioning details.

voice.volume.persist.usbHeadset="1"

I had to do this manually for each device, but getting the above added to the Polycom template for all systems would be extremely beneficial (and time saving) going forward. As you can imagine, navigating to each phone manually one by one does take some time but for any one else currently experiencing this issue (I couldn't find anything similar online) this should be a temporary fix.

 

[Spire-Jon]

@VasilisV_3CX FYI

 

[JohnS_3CX]

Hi Jon,

This is not a bug: https://community.polycom.com/t5/Vo...andset-Speaker-Headset-volume-to-a/td-p/48713

In some countries, regulations state that a phone’s receiver volume must be reset to a nominal level for each new call.

This is the phone’s default behavior.

What models were you using?

 

[Spire-Jon]

Ahh okay - thanks for the clarity. They are VVX 411 in the UK

 

[JohnS_3CX]

Ok, we will confirm with Polycom and see if we can add this for USB and Bluetooth headsets in a future template update. Thanks for reporting it!

 

[JohnS_3CX]

This has now been implemented and should become available shortly as a template update.