Possible? Multiple outbound Caller ID based on Flexbutton

[Timau]

Hi,
I'm looking to implement 3CX in a call center to replace an IPECs phone system.

Our operators currently select a flex button on their phone and depending on the button the outbound call uses a selected outbound 'DID' which is then overstamped by our provider. (Not the standard preselected handset DID) (IPECs terminology - MSN Table/Flexible DID/Called Telephone Number)

This allows us to show the person receiving the call a specific phone number - in our case we are presenting a local number for the customer not the head office number. This then also allows the customer to return the call and it comes into the correct incoming Queue.

 

[eddv123]

Hi Timau,

Have a look at the suggestions in this post here: https://www.3cx.com/community/threads/change-outbound-caller-id-with-a-code.52829/

The other option is to speak to an integration partner like VoIP Tools about this, they have an app which deals with changing your Call-ID on the fly: https://www.voiptools.com/product/3cx-caller-id-new/

The reason I mention this is because as standard (as with the post) you will probably struggle with getting the call id to change with a button being pressed so may need outside help.

 

[VoIPTools]

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