Possible to change "Inside of Office" URL in welcome emal?

[sadfasdf]

Is it possible to change the "Inside the office" URL from an IP Address to an FQDN? I believe is has something to do with the initial setup from the second image!

 

[jcostlow]

You can change it by going to Settings>>Email>>Email templates and edit the extension welcome template.

 

[NickD_3CX]

What @jcostlow is absolutely right, you could just alter the Email Template and put whatever you want there.

However, if you do in fact have an internal FQDN, or even better Split DNS configured, it may be a good idea to, take a backup of your 3CX, re-install it, restore your backup, and at the point that you show in your 2nd image, select that you do have an internal DNS server and enter the correct value there.

Then other things could also benefit from this, like the provisioning links of IP Phones, other Email Templates you may have, etc.

 

[sadfasdf]

Thanks for the reply @NickD_3CX!

Interestingly enough, on one of my 3CX instances hosted in a VPS, I never got to see that 2nd image during setup. The Inside of Office, or as I've now learned, "%%WEBCLIENTURL%% is the public IP of the instance.

Is that normal behavior, maybe during a NAT check during install or something?

 

[NickD_3CX]

Thanks for the reply @NickD_3CX!

Interestingly enough, on one of my 3CX instances hosted in a VPS, I never got to see that 2nd image during setup. The Inside of Office, or as I've now learned, "%%WEBCLIENTURL%% is the public IP of the instance.

Is that normal behavior, maybe during a NAT check during install or something?

This will happen if you use the same FQDN for ina and out of office, if you check the Email Template there is an 'if' statement, if two links exist.


This is something that is determined depending on your choices during the installation.

 

[sadfasdf]

This will happen if you use the same FQDN for ina and out of office, if you check the Email Template there is an 'if' statement, if two links exist.
View attachment 24395

This is something that is determined depending on your choices during the installation.

Ahh okay!! I remember on this instance we are talking about I did match the FQDN of the Debian install to what I knew I was going to be using for a 3CX FQDN. Is that a bad practice?

 

[NickD_3CX]

Ahh okay!! I remember on this instance we are talking about I did match the FQDN of the Debian install to what I knew I was going to be using for a 3CX FQDN. Is that a bad practice?

Essentially you told 3CX that your 3CX FQDN is resolvable inside and outside the LAN by doing this (Split DNS).
If you have Split DNS, then no, it's not bad practice, it's what you should do.

I suppose you could do this also if your 3CX is Hosted, because even if it isn't correct, you don't care because you will never have a client contacting your 3CX with its Local IP.

 

[sadfasdf]

Essentially you told 3CX that your 3CX FQDN is resolvable inside and outside the LAN by doing this (Split DNS).
If you have Split DNS, then no, it's not bad practice, it's what you should do.

I suppose you could do this also if your 3CX is Hosted, because even if it isn't correct, you don't care because you will never have a client contacting your 3CX with its Local IP.

Correct me if I'm wrong. But it the same FQDN resolves both inside and outside of the "office" why does 3CX by default break them out in the email that way. In our case our "inside office" is the public IP of the hosted instance and the "outside office" is the FQDN (resolved to the same IP).

Shouldn't they be the same? Isn't that the point of the If statement you were mentioning?

 

[NickD_3CX]

Correct me if I'm wrong. But it the same FQDN resolves both inside and outside of the "office" why does 3CX by default break them out in the email that way. In our case our "inside office" is the public IP of the hosted instance and the "outside office" is the FQDN (resolved to the same IP).

Shouldn't they be the same? Isn't that the point of the If statement you were mentioning?

By the time that, during the installation, you didn't put the exact same FQDN in both public FQDN and as the internal FQDN (if you choose the Local DNS option), then you will get two lines in the email when using the default settings.

3CX does some internal settings during installation that control this.

 

[sadfasdf]

By the time that, during the installation, you didn't put the exact same FQDN in both public FQDN and as the internal FQDN (if you choose the Local DNS option), then you will get two lines in the email when using the default settings.

3CX does some internal settings during installation that control this.

I see. Is there any way to change those settings after the fact? Or should we just change the email template?

 

[NickD_3CX]

I see. Is there any way to change those settings after the fact? Or should we just change the email template?

No, you cannot change this after the fact. You would need to take a backup without License Key and FQDN, uninstall, re-install and restore the backup, and this time during the installation enter both FQDNs as I explained.

At this point, the fastest way to be honest would be to change the email template.
If you want to do it though the intended way, you should consider going with option number 1 at a scheduled downtime.