Hi
i recently update our local installation from v15.5 to v16
everything went fine, had to upgrade SNOM phones firmware from V8.9 to 10.x to be compatible.
and after these simultanious upgrades we are experiencing problems.
all external incomming calls go to a Ring all group.
the person who calls hears the music.
one of the persons in the group picks up, the phone says the call is on hold
the music stops for the person who is calling and hears nothing
The receiver who picked up the horn needs to push 2 times on the hold/waiting button before beeing connected to the person calling.
this is very annoying.
but i don't know where to look ... is it in the phone or is it in V16.
I do know it is causing frustrations with both the caller and the receivers.
any idea's would be great
i tried reprovissioning the phones, but this did not help
i recently update our local installation from v15.5 to v16
everything went fine, had to upgrade SNOM phones firmware from V8.9 to 10.x to be compatible.
and after these simultanious upgrades we are experiencing problems.
all external incomming calls go to a Ring all group.
the person who calls hears the music.
one of the persons in the group picks up, the phone says the call is on hold
the music stops for the person who is calling and hears nothing
The receiver who picked up the horn needs to push 2 times on the hold/waiting button before beeing connected to the person calling.
this is very annoying.
but i don't know where to look ... is it in the phone or is it in V16.
I do know it is causing frustrations with both the caller and the receivers.
any idea's would be great
i tried reprovissioning the phones, but this did not help
