Problem Whit Provisioning Grandstream 1625

[Jose Lara]

Hi,

I am trying to provision a Grandstream IP phone model GXP1625 with firware 1.0.4.82, the phone appears in the list but when I try to assign it to an extension it does not do anything. Restart the phone to the default values using the GUI before performing the procedure.

Any recommendations to take into account to solve this problem?

Best Regards ,

 

[mixig]

Hi,

follow this link, as a first step ensure that you have right firwmare on your phones (1.0.4.96)
https://www.3cx.com/sip-phones/grandstream-gxp16-series/

 

[Jose Lara]

Hi Mixig,

after downloading the firmware the documentation does not specify where in the PBX I should place it and also does not specify what parameter I must configure in the phone so that the phone is updated using the firmware placed in the PBX

best regards,

 

[mixig]

Take one phone and do it by manual, upgrade a new firmware from web gui of the phone.

 

[AramS_3CX]

@Jose Lara
Hi,
3CX can upgrade the FW of the phones if they are provisioned and shown in the Phones page. After that you can just go to Phones page, select the phone, press Firmware button and confirm the FW update.
If you are not able to do that, this means that you have very old FW on your phones and they can not be provisioned or upgraded. In this case you need to update them manually.
Grandstream phones are supported starting from the FW versions specified in the following manuals:
https://www.3cx.com/sip-phones/grandstream-gxp16-series/
https://www.3cx.com/sip-phones/grandstream-gxp17-series/
https://www.3cx.com/sip-phones/grandstream-gxp21-series/

To have your phones fully functional you need to have these FW versions on your phones and they need to be provisioned using the default provisioning templates.
We can't quarantine the correct functionality of the phones with the older versions or provisioned using the custom provisioning templates.