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Unsupported Provision Akuvox on AWS 3CX system

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geryduyck

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Hello,

I am hosting 3CX on amazon AWS. Communication between my phone, iPad etc works fine after setup.
Now I am trying to provision my Akuvox door phone, but this doe snot seems to work.

I set:
register name and password in the akuvox to the authentication settings in the phone provisioning tab of the 3CX extension.

I use my FQDN https://xxx.3cx.be port 5060

When trying to register, it always fails. but first it keeps trying (moving dots) for a while.
The same thing when I use the public IP I received from AWS.

I think I might have missed a setting, should the network interface in 3cx be set to the FQDN ? or the (local) ip?
I noticed for the app eg. my smartphone uses the local ip. which I found odd.

perhaps the sip transport mode (UDP) or RTP mode (normal)?

softphone or ip phone?

I already tested multiple things without any success. thanks for any feedback

do I need to configure open any ports on AWS (looks like ports are open in the console)?
sgr-024a99bdedb7de4505001TCP::/0pbxexpress
sgr-0534434757ec51d025060TCP0.0.0.0/0pbxexpress
sgr-0c5c8803e6b647ec95061TCP::/0pbxexpress
sgr-0af8af299374aa550443TCP::/0pbxexpress
sgr-02a742c57b0380a909000 - 10999UDP0.0.0.0/0pbxexpress
sgr-08b7555c3b40462445060UDP0.0.0.0/0pbxexpress
sgr-0088265b268bb32f95060UDP::/0pbxexpress
sgr-05ed7eb42a6a598a30ICMP::/0pbxexpress
sgr-08b83e41620d7f4d05090UDP0.0.0.0/0pbxexpress
sgr-08690cb597eac1cc90ICMP0.0.0.0/0pbxexpress
 
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