Pulse VPN - Does not Connect

[jskinner97]

Hi,

I have a customer who is having issues connecting to the mobile apps and the WebClient when on the Pulse VPN, they can reach the WebClient however when they press sign in it just says "Disconnected, waiting for network" however the moment they disconnect it works fine.

Any ideas?

thanks in advanced

 

[cobaltit]

Don't use Pulse VPN?

 

[jskinner97]

Don't use Pulse VPN?

It is required to access NHS systems whilst working away from the trust, so nurses and doctors are required to use it.

 

[cobaltit]

Well it's a networking issue not a 3CX issue so you'd need to figure out where that VPN terminates and then figure out connectivity to 3CX from there.