Question about kickback and ivr

[jaime6]

Hi all,

i was browsing through 3cx and i was looking for the kickback configuration and IVR for me to setup.
I want to use kickback, when the secretary recieves a call and forwards it to the director and he/ she isn't in the office, the call returns to the secretary.

The IVR I want to use it to redirect incoming calls.
Also where can I see a report of the calls i made and recieved in 3cx.

thank you in advance

 

[leejor]

want to use kickback, when the secretary recieves a call and forwards it to the director and he/ she isn't in the office, the call returns to the secretary.

So what extension forwarding rules, are you using now, to send the call back to the secretary?

Also where can I see a report of the calls i made and recieved in 3cx.

http://www.3cx.com/blog/docs/cdr-call-data-records/

 

[jaime6]

Hi, Sorry i'm late, but the setup I have for call forwarding is as follow:

So rick Ext 100 is the secretary,
Ext 102 Peter ( director)

When Rick transfers a call from outside to Peter.
Ext 102 forwarding rules:
-----------
Available tab:

No answer:

Call not answered in 6 sec then:

Send call to ext 100 Rick

Phone busy:

Send call to ext 100 rick

Away Tab:

Forward Internal calls to:

send call to exten 100

Forward external calls to:

Send call to exten 100
-----------------------------------

This is my fowarding rule, I tried it this way and it seem to work, but not sure if this setup counts as a kickback.

Also where can I find the Autotendant menu and also the IVR menu

Thanks in advance

 

[leejor]

Hadn't heard it referred to as "kickback" before. You are pretty much limited to the extension forwarding rules available for each extension, which still gives you a lot of flexibility for routing the call.

The auto attendant and IVR are the same thing, you have to create one (column on the left side).

http://www.3cx.com/docs/manual/

 

[jaime6]

Thank you for the info.