Question: Average Hold Time metric support / roadmap

[MTS_JP]

Hi all,

Is there currently a native way to pull an Average Hold Time metric for call queues in 3CX, or is this planned for a future update?

Thanks!

 

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Assume you mean wait time?

You can get this statistic daily for queues in the panel view in real time



or you looking for a report?

You'd have to pull off a call report to your queue in CSV.

In Excel filter the status column by "waiting" and then average out the talking time.

 

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I also realise the 2 wait times dont match up so idk how the panels calculating

 

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Ah sorry, I just also realised I pulled all the columns in my calc which were not in my filter.

forgive me, ive had a raging headache all day and its friday -.-"