Queue calls info on receptionist phone display

[tecno]

Hi,
my scenario:

Pro64 s.c. 10 trunks (10 different phone numbers)
1 Queue
All previous trunks point at the Queue
1 receptionist with Yealink T48S
Receptionst has problems in managing queue from web client, she would love to see queue calls on phone diplay so that if she is in a call and she sees that the company owner or other important person calls she parks the call (I have set SP0 on one extension button) and answers the owner. Would be loveable to pick the exact call (supposing that the company owner is may the 3rd in queue, the receptionist is talking to the first call, she parks this call, she clicks on the third call and let the second wait).

Thanks in advance

 

[YiannisH_3CX]

Hello @tecno

From your description i understand that you want the receptionist to see all waiting Queue calls to the phones display and pick which call to answer from there. If that is the case then please note that this is not possible as the phone will only display the call that is currently polling the phone. You can only see waiting calls from the switchboard (and the management console) so i would recommend using the Web client with the phone to achieve the required functionality.

 

[tecno]

Thanks @YiannisH_3CX and Yes, that is what I was asking.
So the best way is to add another monitor to the receptionist computer and ask her to leave that always open.
Thanks

 

[YiannisH_3CX]

I guess that is the best way to constantly monitor incoming calls. Glad i could help.