receptionist

  1. JamieLewisIBT

    Manager Panel Auto Launch

    Hi, we have had a request from a customer who uses the receptionist part of the Manager Panel. They have requested if 3CX can have a tick box to launch this as well on start up.

  2. AI Receptionist Set Up

    Hello All, we are interested in the AI receptionist option that is supposed to be available, but we don't see the option or how to set up. We have looked in the admin-integrations sections but there is currently no option for this. Can someone assist on this please?
    • shahrad
    • Thread
    • artificial intelligence digital receptionist receptionist
    • Replies: 9
    • Forum: AI

  3. v20 API Endpoint for digital receptionists.

    Has anyone been able to get/set the menu options for the receptions via the api? I’ve checked the swagger file and I I’m not finding this option anywhere.
  4. ArneDery

    Change status and status message

    In the teams tab there is a possibility to set status when you have the required rights. However many of our customers have the policy that when users change their status they need to fill in the status message. When someone is absent status can be changed via the teams tab, however this...
    • ArneDery
    • Thread
    • pwa receptionist status status message webclient
    • Replies: 0
    • Forum: Web Client

  5. Reception User can't take Calls from User with Higher Permissions

    Good Morning @all, We noticed that a user with reception rights cannot accept calls from a user, e.g. admin.Normally, the reception user can use the 3 points menu in the team view to accept the call, redirect or reject it. I myself have system user rights and a colleague has admin rights and...

  6. Managing Company Phone Book and IVR Messages (Holidays) in v20

    If i want to give the right to add and edit company phone book entries, i can select the Receptionist Role. If i want that user to be able to edit the IVR Messages, Holidays and Opening Hours, i can give them the Departement Administrator. Though they now also are able to mess with the...
    • SSO
    • Thread
    • company phone book department administrator receptionist v20
    • Replies: 1
    • Forum: Phone System / PBX

  7. Call Forward indication

    Receptionist (and other users) would like to know when a call is forwarded to them. If the receptionist receives an indication of who the call was transfererd from they can anticipate the call. Also when a receptionist transfers a call to a user and after the no answer timeout, the call is...

  8. Question about "receptionist" function

    Good afternoon. The question will concern the "receptionist" function. Now at our old phone station it is implemented like this: secretaries have a button on their phone, by clicking on which they take all calls from the employee to themselves. As far as we understand, at the 3CX station this...

  9. Multiple timezone suggestions with receptionists

    Is there a recommended way to handle receptionists for different locations that are in different timezones? The issue I have is the offices open and close at different times and each office has its own receptionist. In the past (different system) we used a database and had the incoming call...

  10. Calling an extension directly

    Hello, DID with the digital receptionist. Goes to a call queue Seems like I'm missing something as When I call the number and get through the digital reception and then enter the extension. I cant get straight through to that extension, just goes direct to the main call queue. Am I missing an...

  11. DTMF system not working

    Hi! We've set up 3CX with a Twilio integration. Inbound calls are working so far, except for the part where we need to use DTMF to transfer calls to extensions. So, we set up a digital receptionist that asks for an extension number, but it's not answering to the DTMF tones input. Funny enough...

  12. Queue calls info on receptionist phone display

    Hi, my scenario: Pro64 s.c. 10 trunks (10 different phone numbers) 1 Queue All previous trunks point at the Queue 1 receptionist with Yealink T48S Receptionst has problems in managing queue from web client, she would love to see queue calls on phone diplay so that if she is in a call and she...
  13. Simon Schäffler

    Digital Receptionist is not working anymore, just dial tone there

    Hey everyone, we have a problem which occured out of nowhere yesterday. We have 3cx Phone System v.14 Normally if a external persons calls our general phone number he will here immediately the digital receptionist, where he can select numbers for a specific destination. Since yesterday lunch...

  14. 3cx client freezes when attempting to transfer calls

    Hello Everyone, Our Receptionist has been having an issue occur about 1-3 times a week where when she goes to transfer a call in the Receptionist Switchboard the 3cx client will freeze, and wont let her do anything but hang up the call. She can then close the client and relaunch it and it will...

  15. IVR digital receptionist

    Hello, We have an issue with customer's dialing * on the digital receptionist menu and this is being routed to a specific persons extension.

  16. Increase the length of digital receptionist recordings?

    I have a client that plays recorded messages involving their real estate listings to callers. We have this setup through digital receptionists and the recording is changed once a week or so. Often, the recording is stopped before they have finished their list, and it appears to be capped at...
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