Solved Queue doesn't ring all extension

[DDave]

Hi, i recently set a queue on a clients pbx where i logged 2 agents (a Yealink T29 and a Yealink W60B) with RING ALL strategy, but when a call comes in only the main phone (the t29) rings, leaving the cordless out. Anyone has an idea why?
Thank you!

 

[Alphabetic]

Have you confirmed the extensions are actually logged in to the queue?

can see this by checking ext status from MGMT console or logging in to the ext via web client and looking at the switchboard menu.

check the ext is registered in the phone and it's provisioned correctly.

 

[JohnS_3CX]

Hi Dave,

Is the extension belonging to W60B actually logged into the specific queue?

Launch your webclient and log in as that extension, check the switchboard and see if you are logged in

 

[DDave]

Hi!
I just checked the switchboard and no, the cordless wasn't logged into the queue. I logged it from the statuts bar in the 3cx extension panel, but why was it logged out?
Thanks anyway!

 

[JohnS_3CX]

Hi Dave,

You will have to manually log in the first time you are added into a queue, and the extension will remain logged in forever (unless you choose to log out).

From that point onward you can globally log out of queues with the big Q button on the top right. Note the difference between exclusive/global login here: https://www.3cx.com/docs/pbx-queue-status/#h.ivks9coc1qu5

 

[DDave]

Ok, didn't know about that.Thank you for your replies!

 

[JohnS_3CX]

Glad to help!