Queue over Bridge

[tecno]

Hi everyone,
I have this situation:

Company Site A (3cx pro 64sc): Bridge connection to Site B + 1 main number with QueueX + 2 secretaries
Company Site B (3cx pro 16sc): Bridge connection to Site A + 1 main number with QueueY + 1 secretary

I need that secretary of site B can login to specific queueX (site A) or secretaries of site A can do the same with queueY (site B)

There is a bridge working between the two 3cxs

is it possibile to do this over a bridge?

 

[leejor]

A few posts on this...
https://www.3cx.com/community/threads/queue-access-for-2-bridged-systems.45206/
https://www.3cx.com/community/threads/call-queue-overflow-to-bridge.46849/

 

[tecno]

ok thanks @leejor
I have made dummy extension and it is working but, what if I want let those users login and logout from specific queues?

and more: is there a way to make some sort of reset during the night so as everybody get in the office they always find the same situation?

 

[leejor]

As the extensions from one PBX do not actually reside on the other, I'm not certain that they can be a member of a queue on the other PBX, not something I've tried, or recall seeing much about. I may be wrong, but it would seem to be asking a lot. Routing calls, over a Bridge, is one thing, having Presence is a bonus, sharing queues would seem to require that each PBX have a lot more knowledge about the other. It would probably be best handled with one PBX and SBCs. If not available now, perhaps something for the Ideas forum.

 

[tecno]

Ok, I see... it totally makes sense;

maybe there is a workaround: what I just want to do is reply the actual behavior of the existing infrastructure: the secretearies of site A now digit a specific code to divert calls to the other secretary of Site B (as they may not be always present at the desk or the office as well) and the other way around.

thanks @leejor for quick replies;