Queue record not work

[gleen]

Queue recording

I have version 16.0.5.611 3cx and queue recording doesn't work at all. I don't know what the recording option is for, since selecting it doesn't change anything. How to enable call recording in queues?

PS
Previously I used asterisk and I was stuck with my imagination and lack of knowledge, now I have 3cx and I'm limited by bugs and lack of options.

 

[Saqqara]

You setup call recording on the extensions within the queue

Under options for the extension

 

[gleen]

yes, but I do not want to record all calls, only calls that enter the queue.

 

[VoIPTools]

There is no option to only record queue calls. As Saqqara has shown, you can record all calls, or only external calls, but you can't limit recording to only queue calls.

It is possible, however, to programmatically create a service (using the 3CX Call Control API), to monitor answered calls and turn on recording if the call is a queue call. It is not a trivial task, but it can be done.