Queue Users logged in check.

[IslandTransit]

Hello,

We have dispatch queues, one at each facility that receive calls based on customer location (by choice in auto attendant CFD menu). What I am attempting to do is a check that if there is no one logged in to base1 queue, to deliver to base2 and vs versa. If there is no one logged into any que, collect a voice to email, which I already have created if there is a queue timeout. Is there a way to verify there is someone logged into the que prior to transfering the call?

Thanks

 

[Evolute IT]

https://www.3cx.com/docs/manual/cfd-components/#h.fkx9wii4cq27

 

[IslandTransit]

Close... but won't give me what ultimately is needed:

• BusyAgents: the number of busy agents, i.e. logged out of the queue, not registered with 3CX or with an active call.
• AvailableAgents: the number of free agents ready to take a call, i.e. logged in to the queue, registered with 3CX and without an active

What I need to see is if there are agents logged in. It doesn't matter if they're on a call, just that there will be someone available to take a call. BusyAgents includes any who are not logged in or not registered along with those on the phone. AvailableAgents only shows agents who are not on a call, and doesn't include those on a call and logged in -which is what I need.

Any workaround on this?

Thanks

 

[IslandTransit]

Sorry, looks like I need to evaluate the Get Queue Extensions function for what I need.