QUEUE - VOICEMAIL ?

[Arthur.b]

Hello,

I saw that there was an option in the queue settings to set a greeting prompt.

Does this mean there is a voicemail? I tested it by calling the queue and leaving a voicemail, but I cannot find it in the user interface

 

[Alphabetic]

Did you set DNA to voicemail box of the q extension?

 

[VoIPTools]

It is just an intro prompt -- "Welcome to the Sales queue" would be an example.

 

[Arthur.b]

Did you set DNA to voicemail box of the q extension?

Yes I put the voicemail box of the queue in DNA.

I've tried : i call the queue, i wait the DNA, i got the greeting prompt, the beep, i register a messge but the user of the queue, didn't receive any notification of a new voice message.

 

[Alphabetic]

I just tested it an all agents received vm via email

 

[Arthur.b]

I just tested it an all agents received vm via email

You're right, the user received the voicemail. Is there no way to have it directly on the client?

 

[Alphabetic]

Youll have to DNA to someones voicemail instead.

 

[Evolute IT]

It is just an intro prompt -- "Welcome to the Sales queue" would be an example.

No, there's an option to change a Queue/RG voicemail greeting in the options now.

 

[NicholasP_3CX]

You're right, the user received the voicemail. Is there no way to have it directly on the client?

The Queue and ring Group voicemail boxes have always been directly to email of agents in the queue or ring group.