Recently added web phone and mobile app to some users but HARD PHONES quit working

[David Adame]

We recently added mobility to a client and when we did this, their desk phones quit working. All other devices are working fine, these are FANVIL x4 with 2.10.1.6836 with Enterprise License v: 16.0.504. Any ideas?

 

[diamond9]

Hi,

Your version number does not seem right, if it is 16.0.5.XXX then you are on a alpha/beta build, can you confirm what the build is?

Regards

 

[David Adame]

yep, this is the one we used for this build: 16.0.504

 

[David Adame]

Fanvil Phones are actually unable to register now, but when we moved them to another LAN, they register with no problem.

 

[eddv123]

Fanvil phones and registration issues are a commonly reported fault on these forums FYI:

https://www.3cx.com/community/threads/sip-registration-failed-fanvil-x3g.51551/
https://www.3cx.com/community/threads/fanvil-x3s-g-phone-sip-register-failed.49422/
https://www.3cx.com/community/threads/fanvil-x3s-g-phone-sip-register-failed.49422/
https://www.3cx.com/community/threads/fanvil-x4-register-fail-after-server-reboot.48359/