Record DR Prompt

[jcostlow]

We have had more users want a way to record/change the DR prompt via telephone instead of management console since they used that on previous systems.

I am trying to build a basic CFD that present them with option 1 to return to the usual prompt. Pressing 2 records a new prompt and am trying to use set DN to change the prompt. Would that be a global prompt or is that even an option?

 

[Andrew Dunmore]

I have a similar project at the moment, I currently have the recording saving to file that will over right the existing .wav file used in the IVR. I was hoping this would seamlessly update the prompt (need to test this out), but if not this could be an option.

 

[VoIPTools]

Simply replacing the recording file will not work. 3CX caches the recording with the IVR. You will need to give the prompt a new file name and update the IVR configuration to use the new recording.

We did something similar years ago for a job line. The customer wanted to provide a way to update a recorded list of available jobs, without giving access to the 3CX administrative console. If you would like to try our solution, contact me.