Solved Recordings filtering not really working (v18)

[Parslej]

Acording info I read in guide I should be able to filter recordings by any value included in output file name.

My example file name looks like that:

6712-6781_20220322094059(613).wav

But if I put any value from that string (eg 202203) search engine returns me nothing...
Only filtering by caller's name works

How to get this working ?
/tested in botr aps and via webbrowser/

 

[ChrisC_3CX]

Acording info I read in guide I should be able to filter recordings by any value included in output file name

Which guide are you referring to?

If what you want is to filter by date/time, you can do that in the Management Console >> Reporting >> Recordings section by clicking the "Filter" button:

 

[Parslej]

If what you want is to filter by date/time, you can do that in the Management Console >> Reporting >> Recordings section by clicking the "Filter" button:

I need that for regular user, so has to be done from app / webclient, not management console as this (I believe) should be reserved for PBX admins

Is this possible ?

 

[VasilisV_3CX]

Hi @Parslej,

No, you'll need to search for the number / name etc. The file name isn't searchable.

 

[Parslej]

file name isn't search

That's bad... this should et least allow to search by date

 

[VasilisV_3CX]

If you search the name or number of the caller, you'll find it pretty easy to navigate as it has the dates below the call recordings:

 

[Parslej]

If you search the name or number of the caller, you'll find it pretty easy to navigate as it has the dates below the call recordings:

View attachment 29081

I know but this is for Internal Audit purposes. They wanted to filter specific date range, not callers.
This is a bit pain considering hundreds of records to browse...

BTW I dont understand why this was done in easiest way, a little more efffort might satisfy 90% of such needs
Eg if there will be an option to add some wildcard (eg %) to filter file names - no addtional windows / dialogs might be needed

Eg User might put something like that: %6781_202203%
below should be returned:

6712-6781_20220322094059(613).wav

 

[ChrisC_3CX]

Only way to do this would be by providing an extension with Management Console access as mentioned above.

Providing only the below rights:




will give the extension the following access in the Management Console:



Note: Do bear in mind that the user will be able to see ALL call logs/chat logs/recordings.

 

[Parslej]

Thanks. I didnt know I can give user limited access to console
Hope this will address all needs.

 

[ChrisC_3CX]

You're very welcome!

Hope so too! I'll be marking this as solved for now so please do let us know if you need anything else!