regarding outbound calls

[jc160586]

Is it possible to setup a dialing tone for outbound calls in 3cx system?for example: pickup the phone, dial 0, hear the dialing tone,then make the external call.

 

[ess]

In my settings for my SPA-3102 gateway, there is a setting for one stage dialing. I have not used it, but when I have, it sounds similar to what you would want. It was a little rough around the edges because I did not make a dial plan so that dialing 0 would automatically send the phone to the pstn gateway. However, if you look on your gateway and find a setting for staged dialing, it would be a matter of making an outbound rule for calls beginning with 0 to go to a certain gateway, setting up a dial plan on the phone so that 0 is sent right away, and then lastly dialing the external number and hitting #, dial, or adding a dial plan depending on your phone.

Please let us know what gateway you're testing on and how the tests go!

 

[jc160586]

Thanks for your help, we havn't purchased the gateway but we're planning to do the test very soon. another question is that if we can setup a 2-stage dailing, how can we forward calls to PSTN. For example, a user wants to forward any incoming calls to his home phone, how can we setup the forwarding rules in 3CX ?

 

[ess]

Two stage dialing may cause some problems here. Once again, it would be a little rough around the edges. Your users would hear a dial tone, press 0, and hear another dial tone.

As far as call forwarding, it would become more complicated by the two stage dialing. I am not sure if it is possible. What would need to happen is the calls would need to be forwarded to 0#pp(Home Phone Number). I don't think the pauses are possible in call strings. If you use one stage dialing on a paid version of 3cx, the user can easily log into his/her 3cx extension web interface and setup the desired forwarding. However, perhaps someone else can shed some more light on this type of setup two-stage dialing(more than just saying it is not supported).