Solved Remote Extension Presence

[belikecopper]

When using the 3CX outside of office, i cannot get presence information on android app or windows client.

I am using Free PBX license

I can connect to the PBX to make calls there is just no presence information.

Do i need to enable BOTH 80 and 443 port forwarding?

 

[YiannisH_3CX]

Hello @belikecopper

that depends on what ports you used to install the PBX. If you used 80 and 443 then 443 must be forwarded for presence. Alternatively it i sport 5001

 

[belikecopper]

Thank you for your reply.
I sorted it out.
My ports were set to 5000 and 5001

 

[YiannisH_3CX]

Glad it worked and thank you for the feedback, i am sure someone will find is useful