Solved Renew licence: final date is not cumulative ?

[Thiago_vp]

Hi
I´m using this product for 1 year , and now I´ve renewed the licence. This is a great product
However, when I inserted the new licence, the new final date doesn´t respect 1 year from my actual final date, and i´ve lost 15 days of licence.
I tried to contact the reseller, but they say that is up on 3cx development. Well, here is my suggestion: why this can´t work as MS Office, Kaspersky, and a infinity of others providers that respect the final date of the current licence ?
Is there anything I can do about this ? Am I missing something ?
Thank you

 

[CentrexJ]

When you renew you should not purchase a new key you should have your existing key renewed. Then it will add 1 year properly.

 

[Thiago_vp]

Thank you for the answer. Unfortunately, the platinum reseller where I bought my renew didn´t seem to know about that

 

[CentrexJ]

Very strange. There is no partner financial or point incentive for them to do this either. Only downside, which is unhappy customer. Well next year supply your key# and request that it be renewed for another year. If you don't trust them to do it properly find another partner.

 

[Thiago_vp]

thank you for your attention, I've talked to them and the problem was solved.