Solved Repeating emails

[jpeppas]

Hi,

I have a on premise installation (v.18 update 8) and also an external SMTP. I am sometimes getting multiple (maybe hundreds) of email alerts for the same alert.

Αny idea why this may be happening?

Thanks,
Jim

 

[TheodorosG_3CX]

What notifications are you receiving?
Have you ensured that only from this PBX or the email is not configured to another installation?

 

[jpeppas]

one installation only..
the alerts are for missed calls in queues "There was a lost Call in Queue Sales (xxxx) from Caller ID +xxxxxxx"

 

[TheodorosG_3CX]

This means that your extension is also a manager of the Queue and you have enabled the option to be notified for Queue lost calls:

 

[jpeppas]

Yes, of course, how else would I be getting notifications. That isn't the issue, the issue is that I am getting 100's of notifications for the same alert. I had to disable and re-enable the notifications for it to stop..

 

[TheodorosG_3CX]

Have you ensured that your machine specs are configured accordingly?
• https://www.3cx.com/docs/recommended-hardware-specifications-for-3cx/

 

[jpeppas]

I have the system for a few years without any issues. Problems started when I upgraded to V18 Update 8, could not connect to the 3CX mail system and had to connect to a 3rd party SMTP. Mails worked ok for some time, then this happened.. After disabling/enabling the notifications, the problem disappeared, however, I haven't got down to the root cause.

 

[TheodorosG_3CX]

Maybe a failed email delivery caused this issue however you need to check the logs to identify this.

 

[jpeppas]

I guess we should close this thread, since I don't have enough information on what happened.. Thanks for the feedback.

 

[TheodorosG_3CX]

You are welcome