Reports By Time Range

[Sam Boldan]

Hi All,

I was pulling some reports and wondered if there was or could have a report that only pulls between certain time ranges over a Daily/weekly/monthly period.

To explain in further detail:

I have been pulling reports to see how many calls our after hours staff are getting from 5pm to 8pm. I can do this via the Queues Answered / unanswered Call in a graph format choosing the hour by hour time scale and adding my queue. Although this has to be done day by day and to report on previous months i would have to do this for every day of the month.
What I am wanting to do is have this report but daily/monthly and it only showing calls between a certain time range. See edited picture attached.



I hope this makes sense.

Thanks,

 

[YiannisH_3CX]

Hello @Sam Boldan

As this is currently not available i would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.
You could also generate the CDR data and use those to create your reports. More info here: https://www.3cx.com/docs/cdr-call-data-records/