Reports not sending when scheduled

[CFMtech]

Good Morning Support,

I am hoping you can help us figure out an issue with our reports not sending correctly. We originally had multiple reports setup, some would run daily, others at the beginning of the week, for the week previous. After upgrading to 18.0 U7 (build 312) our reports are not running daily. They will run consistently every 48hrs, but not every 24. I have gone through and deleted ALL of the reports, and only recreated a few, set them to daily and waited. As expected we receive them every 48hrs. Time on the PBX is accurate and matches within milliseconds of the time on our DC's and NTP.

• 3CX Version, Professional Annual
• Server OS, Windows Server 2016 Std
• Is the 3CX Server Hosted and where? On-premises
• IP Phone Make/Model/Firmware version, Yealink T46 & Grandstream GXP2130
• Provisioning Method: Local
• Trunk Provider or VoIP Gateway Make/Model, Flowroute and Telnyx SIP trunks
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

Thank you!

 

[Alejandro_3CX]

Hi @CFMtech your system must be running the last version 18.0.8.939, I can notice your system is out of date running v18 sp5.

Once the system is running the last version, refresh the license key information and give it a try one more time.

 

[CFMtech]

Hello @Alejandro_3CX thanks for the quick followup. I just wanted to confirm I'm understanding everything correctly.

We're running 18.0u7, is that the same as service pack 5?



We have intentionally not updated to 18.0.8.939 as from the 3cx blog post our understanding was that unless we needed to activate a new license/renew activation, there wasnt anything "necessary" in Update 8 hotfix B.

https://www.3cx.com/blog/releases/update-8b/

"Unless you need to buy or activate a subscription today or tomorrow there is no need to update your system immediately.
3CX systems - hosted or on premise will continue to operate normally!"



So DO we need to be on update 8 hotfix B for the reports to run every 24hrs?

Thank you,

 

[Alejandro_3CX]

Well still is out of date and you need to upgrade the system to the last version 18.0.8.939, once done refresh the license key information and you should not have this inconvenient