Reset 3cx Hosted Instance

[Ian-ABYX]

Hello,

I don't see the option to access the terminal on a 3cx hosted instance. How can I reset/reboot an instance? I have tried restarting the services but my problem persist.

Thanks!

 

[Evolute IT]

Customer Portal, click the system, beside "Hosted" you'll see "Running", click that to have actions.

 

[Ian-ABYX]

Thank you! I will try to stop and start the hosted service through the customer portal.

 

[JohnS_3CX]

Hello,

I don't see the option to access the terminal on a 3cx hosted instance. How can I reset/reboot an instance? I have tried restarting the services but my problem persist.

Thanks!

You never mentioned what problem it is you are try to solve though.

 

[Ian-ABYX]

JohnS,

When trying to send an SMS/MMS message with a phone number using Twilio. it says the number is in use by the Call Queue that sends the messages to the group of users. Restarting the services didn't fix it and I don't know of anyway to reset a queue extension, hence the need to restart the instance.

Thanks!

 

[SweetAction]

Add yourself to the queue members, sign in, mark conversation as dealt with, remove yourself from the queue.

 

[Ian-ABYX]

There are no queued conversations. I'm having the customer check with the call queue users to see if one of them has an open conversation.

 

[JohnS_3CX]

Show us the error message as a screenshot