Restoring V16 to V18

[kinetix]

Can you tell me if I am missing something? We have done dozens of V16 to v18 upgrades now. It seems each upgrade results in the AUTOMATIC BACKUPS being DISABLED and we need to go back into the Management Console, and re-enable the option.

Is this intentional and I am missing the reasoning? Or is this an oversight in testing and may be resolved in an upcoming Service Pack Release?


Mike

 

[VasilisV_3CX]

Hi @kinetix,

Did you have a custom location set for the backups?

I've just tested and my scheduled backup kept all of the settings I had selected on v16. Does this happen intermittently or is it reproducible?

Lastly, you're upgrading via the management consoles, correct?

 

[kinetix]

It happens each time.
It is reproducible.
We use a custom location set ("C:\Kinetix\3CX Backup") <-- There is a space in the Folder Naming Convention.
We upgrade via Uninstall/Install, using Commend Line typically, but have also used GUI. All issues have been with Windows Deployments.

Mike.

 

[kinetix]

FYI...The Custom Location is saved in the restore, but AUTO BACKUP is no longer enabled following the upgrade.

 

[ChrisC_3CX]

All issues have been with Windows Deployments.

In that case, what you're experiencing is expected. This is due to the fact that for a Windows host you would need to uninstall and re-install 3CX to upgrade. Uninstalling and then re-installing will result in those options being disabled.