Return to Queue\operator\other extension from voicemail menu

[Cjackson]

Hi,

I have now had requests from 2 clients to give callers the option to leave the voicemail menu and go to another Queue\operator\other extension, is there any way to do this without setting up an IVR for every user?

Thanks in advance.

 

[leejor]

If they press *, they will go to the operator extension, if used, or to wherever that extension is forwarded.

 

[YiannisH_3CX]

If they press *, they will go to the operator extension, if used, or to wherever that extension is forwarded.

You can change what the operator extension is from Settings / PBX and you can forward the call to a Queue or IVR using the extensions forwarding rules. You could also record custom voicemail messages to announce to the callers that they have the option to do that.