Solved Ring group Ringtone

[Andriy]

Hello everyone!

I have setup a different ringtone for different extensions so that everyone can tell when their phone is ringing. However, when a call comes to a ring group of 3 extensions - all 3 apply default ringtone.

Is it possible to set a specific ringtone for a Ring Group?

I am using Fanvil x3s phones and 3CX 15 in Cloud.

Thank you

 

[YiannisH_3CX]

Hello @Andriy

Please note that since there is no distinctive ring tone for Ring Groups the phone will always play the default ring tone when a call arrives from a ring group.
The default tone can be set under the extensions provisioning settings.

 

[Andriy]

Hello,

Thank you for your answer
I have changed the tone under extensions provisioning settings. However, when a call comes to the Ring Group - the default tone still rings (not the other one I specified in extensions provisioning settings)

The ring tone that i specified in extensions provisioning settings is only applied when i call that particular extension... but that does not work with groups

If this is by design, it would be a great improvement if it would be possible to set ring tones for groups.

 

[YiannisH_3CX]

Did you re-provision the phone after you made the change? The Ring Group ringtone and the default ring group should be the same.

 

[YiannisH_3CX]

Are you calling internally or from an external number?

 

[Andriy]

Hello,

1) i have tired re-provisioning and rebooting the phones.
2) i have set "Configure default ringtone" and "Configure Queue ringtone" to same "Ring 6" (also tired Ring 2 and Ring 3)
3) I am calling from external number.

thank you

 

[Saqqara]

Queue ringtone is not the same as Group ringtone.

As above, no function to set a different group ringtone via the 3CX management console

 

[Andriy]

OK i see, so this is by design.

In that case, adding a functionality to have a different group ringtone would be very good feature to have.

Thanks for clearing this out for me.

 

[Andriy]

Maybe i did not understand after all.

If a call arrives to Ring Group - the phone will play the default Ring Tone set for the extensions that are members of the Ring Group.

But default ringtone can be changed from Provisioning tab.
I have set "Configure default ringtone" and "Configure Queue ringtone" to same "Ring 6" on all phones (members of the group). however, when a call comes to the Ring Group - "Ring 1" is used anyway.

Is this also by design? or is it problem with phone firmware or a bug?

thank you

 

[Saqqara]

The template for the phone, may have ring 1 as the default for ring group calls (not familiar with Fanvil's phones)

Quick way to test, log on the phone webfront end, and see if you can see any settings to do with ring group tone - you can change it to see if this works when you make calls to the ring group

If you want to change the setting from the default template you need to configure custom templates

https://www.3cx.com/docs/custom-ip-phone-templates/

I believe settings for ring groups is coming in SP6 -
https://www.3cx.com/community/threads/distinctive-ringing-by-group-or-queue.41969/page-4

 

[Andriy]

Dear Saqqara

Thank you for your advice.
I have set ring type to "RING 6" in all of the following:
- 3cx extension settings
- phone web interface
- on the phone itself

However, when I call the group the extension belongs to Ring 1 is ringing. When I call one single extension - then and only then Ring 6 is ringing.

Maybe there is any way to fix this?

btw I can not use custom phone templates, because I am using cloud version of 3cx hosted by 3cx and there is no option to create/upload custom templates

thank you

 

[YiannisH_3CX]

3) I am calling from external number.

As the ring group is treated like a normal call then the default ring tone will be played that can be set under the extensions provisioning tab. That applies for all calls that do not have Distinctive ringing configured.
Since this is an external call the phone will play the distinctive ringing for External calls which is currently not configurable from the management console.
Try calling the ring group from a local extension to confirm that this is what is happening. You should get the same ring tone on the phone if you call it directly or call the ring group from an internal extension.

 

[Andriy]

As the ring group is treated like a normal call then the default ring tone will be played that can be set under the extensions provisioning tab. That applies for all calls that do not have Distinctive ringing configured.
Since this is an external call the phone will play the distinctive ringing for External calls which is currently not configurable from the management console.
Try calling the ring group from a local extension to confirm that this is what is happening. You should get the same ring tone on the phone if you call it directly or call the ring group from an internal extension.

Ok thank you very much. It seems like Fanvil has settings fro every type of call in its Web Interface. I have setup all calls including extenal calls to Ring 6
and now the extensions that belong to the group are ringing with RING 6.

For anyone who has same problem go to
Fanvil Phone Web Interface > Phone Settings > Distinctive rings and set external and other rings as needed.

 

[YiannisH_3CX]

Glad i could assist