Ring groups

[Mclagg]

If I have a ring group with 5 members and member 1 is on the phone when the ring group is called, member 1 does not get notification of the group being called other than hearing the other members phones ring. If member 1 hangs up before the ring group is answered that member still does not ring (not that I would expect it to at this point) and member 1 must go to a different phone to answer the call. All member extensions are set up to receive multiple calls, what am I missing?

 

[Vahur]

As mentioned, use Queue in this scenario. We have lots of mess with unanswered call handling until we switched from RG to Queue, mainly problem was that all agents started to calling back to missed client and a result was a upset client..

 

[Shawn]

I'm no expert in this topic but wouldn't *20* to pick up a ringing phone be a viable solution to his problem here?