Routing Incoming Personalized Fax Numbers to a Multi-tech FaxFinder

[princer800]

In the process of transitioning a client to 3CX. They currently have a PRi with DID's that are used to route "personal fax numbers" to a 4 port Multi-tech Faxfinder. So the Toshiba unit - uses the DID's to then route to one of 4 Analog ports on the Toshiba system. The caller ID sent is changed from the "CALLER" number to the last 4 digits of the "CALLED" number (that is the DID that was called). So when the faxfinder answers it sees that number as the caller ID. That in turn is used to route the received fax to a particular user.
I can see how to get the calls to a 4 Port FXS. But not seeing a way to get the FXS to send the CALLED number to the Faxfinder. The unit is relatively new - the previous company should have purchased a SIP version, but stuck with Analog. FaxFinder information is pretty sketchy these days. DOes not appear to be away to upgrade this unit to add SIP capabilities. Hoping someone out there has seen this scenario. Looking to move to cloud based FAX if can't make this work. Hoping 3CX might add some more flexibilty with routing for existing Fax receiver in the future. 3rd Party Solution?

 

[cobaltit]

Why not just use 3CX fax to email capability and eliminate the faxfinder all together?

 

[princer800]

Why not just use 3CX fax to email capability and eliminate the faxfinder all together?

We need to route the received fax to different users based on the DID that was called.
The Built in Fax system can have DID's attached to it from what I can see but no place in the GUI to then tie the DID to a different destination. Only seems to have one email address to send faxes to.
Of course I maybe missing something?

 

[cobaltit]

In the inbound route you can just pick the destination directly. You would pick 'Send FAX to' and then the extension below. It will send it to the email for that extension.

 

[princer800]

Ahh - I see that option now. So took an open DID and created a rule and used the send fax option to go to my email. Works like a champ!
That just solved a huge issue for me on this project, so thank you very much for pointing this out to me.Not sure if there is a page on 3CX that explains this process? Sure others might have missed this.
Or maybe everyone has stopped faxing - yeah don't we all wish so.

 

[cobaltit]

As far as documentation it would have involved following some bread crumbs. At the bottom of this article is a link on 'How to setup inbound fax routing in 3CX Phone System'

https://www.3cx.com/docs/manual/fax-server/

That takes you to the generic inbound DID call routing page which lists fax as an option:

https://www.3cx.com/docs/manual/inbound-did-call-routing/

And no fax isn't going away just yet.