Solved SBC phone provisioning

[daktur]

Dear All,

I have a few phones provisioned using SBC however for some unknown reason the phones have started appearing as unassigned in the phones list and therefore excluded. How can I make this phone available to be assigned again?

I have deleted the phone from each extension and hard reset them however they still do not appear on the list to be assigned again.

Thanks!

 

[NickD_3CX]

What exactly do you mean "unassigned"? Are they listed in bold, or does it simply say "UNPROVISIONED" in the column to the right?

Could you provided a screenshot of as you see them?

 

[daktur]

Hi @NickD_3CX ,

Thank you for your reply, seems to be working now, they are back in Bold on the list and a Reassigned them to the correct extension.

Thanks a lot!

 

[YiannisH_3CX]

Glad to hear everything is ok now. Keep an eye on the issue and report back if this happens again.