Scan QR code error

[Kwang Mien]

Hi,

When I scan my QR code (in the 3CX client portal) using 3CX Mobile App on iPhone XS , iOS 13.5.1, the error "Server Returned Error code 403" appeared.
Please refer to the attached.

My extension is not provisioned in the 3CX mobile app.

Can anyone advise how this issue can be resolved ?

Thank you.

Regards,
Kwang Mien

 

[Saqqara]

Can you access the management console externally ?

 

[JohnS_3CX]

Hello,

The QR code is dynamic so it it will use the URL you see in your browser.

If this is not accessible to the mobile phone, it will fail.

 

[Kwang Mien]

Can you access the management console externally ?

yes it can be accessed

 

[Kwang Mien]

Hello,

The QR code is dynamic so it it will use the URL you see in your browser.

If this is not accessible to the mobile phone, it will fail.

i copied the url from the QR code and was able to see the prompt to download the provisioning file.
this means that the mobile phone can access to the URL. however, when scan the QR code, it returns 403 error.

is there anyway to provision the mobile app without scanning the QR code ? for example, using the provisioning file method

 

[Saqqara]

Send the ‘welcome email’ as it contains 3cx app config file.

ŵhen on the phone, select the file , select the 3cx app to open it with