Scheduled Reset Statistics of the Queue does not work

[mastermindjf]

How to solve this problem?
Manual reset OK.

Thanks in advance!

 

[VasilisV_3CX]

Hi @carlos@mastermindsupport.

I've tested this and it works perfectly. It resets the statistics in the Switchboard as intended both manually and with a timer set. Is there perhaps any other place that you may be anticipating the statistics to be reset?

Have you checked that the system time is correct? Check under Settings >> Timezone, Office Hours & Holidays >> Timezone.

 

[Lee Cramman]

Make sure timezone, time and (if not installed from debian ISO or running on Win) NTP installed.

 

[Osney Santos]

Funny we detected the same problem today in a customer of 14 queues 2 do not reset the statistics automatically being necessary to make manual.

 

[JohnS_3CX]

Was the PBX shut down during that time perhaps? Or do you have scheduled Windows updates (if Windows server) that may have shut down the 3CX services during maintenance?

We have had cases where this prevented the statistics from being reset because the services were not running during the scheduled time of reset.

 

[Osney Santos]

Was the PBX shut down during that time perhaps? Or do you have scheduled Windows updates (if Windows server) that may have shut down the 3CX services during maintenance?

We have had cases where this prevented the statistics from being reset because the services were not running during the scheduled time of reset.

Linux server.

Backup scheduled at the same time as the statistics reset, but only 2 of the 14 queues do not work automatically.

 

[JohnS_3CX]

Is the PBX running inside a VM, and what hypervisor are you using in this case?

 

[Osney Santos]

O PBX está sendo executado dentro de uma VM e qual hipervisor você está usando neste caso?

AWS EC2

 

[JohnS_3CX]

In this case may I suggest you contact 3CX Support and open a case?

We can look into it further via Support and see anything appears in the machine logs.

 

[Osney Santos]

Thanks

 

[mastermindjf]

Hi @carlos@mastermindsupport.

I've tested this and it works perfectly. It resets the statistics in the Switchboard as intended both manually and with a timer set. Is there perhaps any other place that you may be anticipating the statistics to be reset?

Have you checked that the system time is correct? Check under Settings >> Timezone, Office Hours & Holidays >> Timezone.

VasilisV_3CX


The timezone is correct. The PBX is running on Linux Debian VMACHINE. Manual reset works.
3CX have a activity log of this?

 

[VasilisV_3CX]

Hi @carlos@mastermindsupport.

Which Hypervisor are you using for the VM?

 

[Lee Cramman]

Some VM's that have time critical tasks don't like to have their clock managed by the host.

If this is switched on it might be worth toggling it off to see if it helps.

 

[VasilisV_3CX]

That's correct @Lee Cramman, for example if Carlos is using Hyper-V, our next suggestion is to 'Check if NTP Source is Set to the Hyper-V Server'

 

[mastermindjf]

Hi @carlos@mastermindsupport.

Which Hypervisor are you using for the VM?

HYPER-V

 

[JohnS_3CX]

Hyper-V will face such kind of issues unless you install the NTP service like my colleague mentioned:
https://www.3cx.com/docs/installing-microsoft-hyper-v/#h.u1tgiv9ieqk1