Selective queue display

[NonLinearly]

I noticed that some extensions serving a queue stop showing the queue name on the panel once they pick up the call while others continue to show it. Why?

 

[NonLinearly]

I have attached a print screen

 

[SnakeRiverWebDevelopment]

As your screen shot shows, you are looking at "All Calls", that call may not be in a Queue, to make sure, select the All dropdown and select a Queue, if that call is in the Queue it will show up.

 

[NonLinearly]

As your screen shot shows, you are looking at "All Calls", that call may not be in a Queue, to make sure, select the All dropdown and select a Queue, if that call is in the Queue it will show up

Both calls are in the same Queue. When the call is in the queue and when is pooled to the agent then shows up. But when agent picks up the call then disappeared. This behavior is only to specific agents in specific Queues.

 

[NonLinearly]

Also there is not "Queue" column when you select a queue (makes sense since you know which queue you're in!)